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Foundational Guides and Downloads

These free guides and downloads are here to increase your knowledge.

🚫 No email is required to access these guides.
👍You can view and download each guide immediately.
To see the guide, click on the image. 

Customer Retention Tips
The Ultimate Guide to Customer Feedback
Get Executive Buy-In For Your CS Project
11 ways to reduce churn
Anita Toth Expert Guide
Customer Exit Interviews Mini Guide
Run In-House or Hire a 3rd Party
45 Best Customer Questions for CSMs
9 Common Difficult Customer Conversation Mistakes & How to Avoid Them


A free 3 part email series designed to help you tackle churn.

You'll learn:
   👉 Why churn is so hard to crush (the answer might surprise you)
   👉 Why churn is like a romantic relationship
   👉 The powerful strategy underlying our Customer Insights 360™ system

It's 3 emails encompassing 20+ years of experience delivered straight to you.
Sign up and get it delivered to your inbox now.