Customer Success and Customer Support
Reducing your churn through team education and training
Anita Toth and SuccessCoaching have partnered to help Customer Success and Customer Support teams reduce churn by developing skills to deal with challenging customer conversations.
Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.
Learn more or sign up for this course.
(You’ll be redirected to SuccessCoaching’s site.)