Courses for
Customer Success and Customer Support

webinar for courses

Reducing your churn through team education and training

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Anita Toth and SuccessCoaching have partnered to help Customer Success and Customer Support teams reduce churn by developing skills to deal with challenging customer conversations.

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Difficult Customer Conversations

Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.

 

Learn more or sign up for this course.
(You’ll be redirected to SuccessCoaching’s site.)

coming soon

 

 

Dealing with Angry Customers
(for Customer Support Representatives)

launch date: August 2021