Courses for
Customer Success and Customer Support

webinar for courses

Reducing your churn through team education and training

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Anita Toth and SuccessCoaching have partnered to help Customer Success and Customer Support teams reduce churn by developing skills to deal with challenging customer conversations.

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Difficult Customer Conversations

Difficult Customer Conversations

Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.

Learn more or sign up for this course.
(You’ll be redirected to SuccessCoaching’s site.)

Every CS leader should be aware of their team’s and their own limitations when it comes to having difficult conversations with clients and it’s our responsibility to identify them and to do something about them.

Difficult conversations arise every day in Customer Success and winging them is not an option.

After taking this course I feel that my team and I have an increased sense of awareness about how we go about these conversations and an array of tools to choose from as needed.

I definitely recommend this course and I believe it will positively impact your team’s self-confidence levels.

Walter Zepeda

Director of Operations, Actimo America

Dealing with Angry Customers

Dealing with Angry Customers

Dealing With Angry Customers is intended for Customer Support Representatives who want to more skillfully and confidently conduct conversations with angry customers. This course covers the LAST method for managing angry customers, and offers practice with real-world customer scenarios.

Learn more or sign up for this course.
(You’ll be redirected to SuccessCoaching’s site.)