Audio and Text Blog
For those who like to read or listen.
#1. Click on the article that interests you.
#2. Read the article
or listen to ‘AI Matthew’ read to you
(or listen and follow along).
3 Strategies to Help Customer Success Teams in Uncertain Times
Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their best to serve customers who are experiencing upheaval too....
What Churn Means And How it Affects Your Business
Knowing what churn means and how matters to your business is critical if you want to grow your business profitably. Countless big companies have gone out of business because they didn’t place enough focus on fixing customer churn. To show how lethal churn can be to a...
9 Customer Retention Strategies Proven to Work in Uncertain Times
Customer retention is more important than ever. Since 1918, never have so many businesses been forced to shut down due to an outbreak. The advantage of this shut down over the one in 1918 is that we can stay connected to those at a distance through our phones and...
Connect the Dots Podcast with Vicki O’Neill
I sat down with Vicki O'Neill for her Connect the Dots podcast, a podcast for business professionals who want to learn new ways to align and grow their business. The Connect the Dots podcast provides tips, tools and actionable strategies that help business leaders...
10 Proven Customer Retention Techniques That Get Results Now
In this episode, I join Vinay Koshy on his podcast, Predictable B2B Success. We have a great conversation about customer retention techniques. We even delve into talking about customer attraction and how it relates to customer retention.
This secret ‘obsession’ is the key to Netflix’s success
It was back in 2000, when a small Netflix approached the market giant, Blockbuster, with this proposal – Blockbuster should use Netflix as its online service. It was such a preposterous idea that such a small and very niche company like Netflix should approach a...
