Thought Provoking Blogs
An Expert’s Guide to Running Powerful Customer Exit Interviews
Watch this blog presented as a webinar.Don't forget to grab the free download with the highlights of this blog/webinar below. 👇👇It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Exit...
Bill Gates Says Unhappy Customers Are Good for Your Business. Here’s Why.
“Your most unhappy customers are your greatest source of learning.” Bill Gates I was so happy to stop being a customer that I secretly did a little dance in my head. I had become their customer just a mere 3 weeks earlier. When I purchased this software, I was excited...
Customer expectations at all-time highs: How companies can keep up
It was less than 2 years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her 5-year water heater contract. She called the provider, Reliance, to cancel the remaining 2 years of her contract so she could purchase her own water...
Are you ready? 3 Customer Retention Strategies for the Pandemic’s Next Wave
This is shocking. Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies when the pandemic hit. The...
Maximizing Customer Retention in the Pandemic’s Next Wave
Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies once the pandemic hit. The second quarter of...
The Ultimate Guide to Customer Feedback
It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become the basis of a strategic revenue shift. The question, while seeming innocuous, is laden with possibility – “What has been your...
Customer Retention Strategies for Turbulent Times
Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has...
3 Strategies to Help Customer Success Teams in Uncertain Times
Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their best to serve customers who are experiencing upheaval too....
What Churn Means And How it Affects Your Business
Knowing what churn means and how matters to your business is critical if you want to grow your business profitably. Countless big companies have gone out of business because they didn’t place enough focus on fixing customer churn. To show how lethal churn can be to a...
