Audio and Text Blog
For those who like to read or listen.
#1. Click on the article that interests you.
#2. Read the article
or listen to ‘AI Matthew’ read to you
(or listen and follow along).
The Ultimate Guide to Customer Feedback
It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become the basis of a strategic revenue shift. The question, while seeming innocuous, is laden with possibility – “What has been your...
Customer Retention Strategies for Turbulent Times
Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has...
3 Strategies to Help Customer Success Teams in Uncertain Times
Customer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only at work but in their personal lives. And they are also trying their best to serve customers who are experiencing upheaval too....
What Churn Means And How it Affects Your Business
Knowing what churn means and how matters to your business is critical if you want to grow your business profitably. Countless big companies have gone out of business because they didn’t place enough focus on fixing customer churn. To show how lethal churn can be to a...
9 Customer Retention Strategies Proven to Work in Uncertain Times
Customer retention is more important than ever. Since 1918, never have so many businesses been forced to shut down due to an outbreak. The advantage of this shut down over the one in 1918 is that we can stay connected to those at a distance through our phones and...
Connect the Dots Podcast with Vicki O’Neill
I sat down with Vicki O'Neill for her Connect the Dots podcast, a podcast for business professionals who want to learn new ways to align and grow their business. The Connect the Dots podcast provides tips, tools and actionable strategies that help business leaders...
