Thought Provoking Blogs

An Expert’s Guide to Running Powerful Customer Exit Interviews

An Expert’s Guide to Running Powerful Customer Exit Interviews

Watch this blog presented as a webinar.Don't forget to grab the free download with the highlights of this blog/webinar below. 👇👇It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Exit...

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The Ultimate Guide to Customer Feedback

The Ultimate Guide to Customer Feedback

It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become the basis of a strategic revenue shift. The question, while seeming innocuous, is laden with possibility – “What has been your...

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Customer Retention Strategies for Turbulent Times

Customer Retention Strategies for Turbulent Times

Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has...

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What Churn Means And How it Affects Your Business

What Churn Means And How it Affects Your Business

Knowing what churn means and how matters to your business is critical if you want to grow  your business profitably. Countless big companies have gone out of business because they didn’t place enough focus on fixing customer churn. To show how lethal churn can be to a...

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