Audio and Text Blog

For those who like to read or listen.

#1. Click on the article that interests you.
#2. Read the article
or listen to ‘AI Matthew’ read to you
(or listen and follow along).

The Ultimate Guide to Customer Feedback

The Ultimate Guide to Customer Feedback

It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become the basis of a strategic revenue shift. The question, while seeming innocuous, is laden with possibility – “What has been your...

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Customer Retention Strategies for Turbulent Times

Customer Retention Strategies for Turbulent Times

Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has...

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What Churn Means And How it Affects Your Business

What Churn Means And How it Affects Your Business

Knowing what churn means and how matters to your business is critical if you want to grow  your business profitably. Countless big companies have gone out of business because they didn’t place enough focus on fixing customer churn. To show how lethal churn can be to a...

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Connect the Dots Podcast with Vicki O’Neill

Connect the Dots Podcast with Vicki O’Neill

I sat down with Vicki O'Neill for her Connect the Dots podcast, a podcast for business professionals who want to learn new ways to align and grow their business. ​The Connect the Dots podcast provides tips, tools and actionable strategies that help business leaders...

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