Churn Crusher Blog

For those who want to crush their churn.

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The Ultimate Guide to Customer Exit Interviews

The Ultimate Guide to Customer Exit Interviews

It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead...

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Maximizing Customer Retention in the Pandemic’s Next Wave

Maximizing Customer Retention in the Pandemic’s Next Wave

Did you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic? Customer retention, along with new customer acquisition, has been challenging for most companies once the pandemic hit. The second quarter of...

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The Ultimate Guide to Customer Feedback

The Ultimate Guide to Customer Feedback

It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become the basis of a strategic revenue shift. The question, while seeming innocuous, is laden with possibility – “What has been your...

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