Thought Provoking Blogs

Collecting Voice of the Customer Insights to Prevent Churn

Collecting Voice of the Customer Insights to Prevent Churn

This guide is an excerpt taken from a One Guide interview. Permission has been given to provide a small portion of the full interview. Access the full interview. What is Voice of the Customer? Voice of the Customer activities give you a comprehensive look at the...

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A CS Leader’s Guide on Presenting to Personality Types

A CS Leader’s Guide on Presenting to Personality Types

Because Customer Success is such a new industry, most CS leaders don’t come from an executive background. They don’t have decades of experience selling their ideas up the chain. CS hasn’t been around that long! So, one issue we’ve seen come up over and over again is...

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Why I no longer fear difficult conversations

Why I no longer fear difficult conversations

I no longer fear difficult conversations at work. And here’s why. I remember just like it was yesterday. I was standing with my hands on my hips in the middle of my small office during a brutal heatwave. I was looking down at the young, upset man sitting on my...

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Customer Exit Interviews Q&A with Anita

Customer Exit Interviews Q&A with Anita

Churn Zero reached out to me and asked me if I can answer some more of your questions. We had some great questions asked during the exit interview webinar a little while ago. I wasn't able to get to all of them. And there's some really great ones that I would like to...

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